Sky programme guide update

Sky customers have complained of their TV Guides displaying the wrong time after the clocks went back an hour from British Summer Time to Greenwich Mean Time at the weekend. The issue has resulted in some Sky boxes across the UK becoming stuck an hour ahead of the correct time, with customers taking to the Sky Community message boards to air their grievances. We are investigating this and should be resolved by Thursday 4th November.

Sign up to be the first to know about breaking stories and new series! In order to defrag your hard drive you have to perform a planner rebuild.

This process takes time as essentially it performs several actions that combined provide a form of integrity check. These actions require all processes to be stopped so perform a rebuild only when you have no recordings happening now or within the next 20 minutes.

It is recommended that your deleted items folder is empty before performing a planner rebuild. A rebuild will look at all your recorded and scheduled programs and re-order and validate them.

Over time your SKY box may develop a problem or a background update may have failed leaving your box still functioning but with 'glitches' such as any one or more of the following:. Nine out of ten times the reason for any of the above is a software fault. If you think about it there are a myriad of different SKY boxes out there all at different software versions and SKY has to push firmware updates out to all of them and those updates must work otherwise the volume of support calls will increase.

What tends to happen is for a small percentage of us SKY box owners those updates will fail. When this happens your SKY box is supposed to be able to recover and will try again and again to apply the update. But what if the failure means it is stuck in a state that means it is unable to receive and apply the update or to reinstall the software to fix itself? The good news is that you don't need to call SKY and wait in a call queue as you can resolve this problem yourself.

No need for an engineer call out either. The update will be complete when you can perform a search or add a program to your planner without being informed that your box is initialising. When all else fails most SKY support staff will direct you to perform a system reset. This process will perform a low-level format of your hard drive followed by a reload of the firmware. This WILL erase all your recorded programs and delete your scheduled programs. A system reset is only recommended when you have exhausted all other options such as multiple software updates.

This is where your SKY box can no longer read the contents of its hard drive. Something has happened to the data on the drive such as corruption caused by a power failure when it was writing to the disk. You could try updating the software but chances are that won't fix your problem. The IT gurus among you could remove the hard drive and connect it to a PC and point a tool such as Spinrite at it, but again there are no guarantees although I have heard of limited success with using a hard drive repair tool like Spinrite followed by a system refresh.

For serious failures where you cannot get to the menu system to perform a system reset then you can perform one via the facia buttons as follows:. Tip: If you have to perform a system reset but you can still see your scheduled programs list, I highly recommend using a digital camera or your smartphone camera and advancing each page in your schedule while taking photos so that you can easily rebuild your schedule later.

For those of you with only the one satellite cable coming into your property i. This is done as follows:. Your box can fail to receive a signal for a variety of reasons. Working from the dish to the box the failure reasons include bad weather, dish movement, obstruction such as tree in full-bloom or man-made structure between your dish and the satellites, faulty LNB, water ingress where the cable connects to the LNB, damaged cable, moisture on the F-connector at the box end, frayed wires or bent centre wire at box end, software failure or box hardware failure.

In my experience the most common problem is bad weather or a faulty connection due to age. If you do find a cause that is not diagnosable from the above list then do let me know. To check if your Sky box has the latest available firmware installed you will need to know your manufacturer name and model number. Next you need to know your revision number which the Sky firmware also calls the 'Model Number'. To get this number carry out the following:.

Work your way down the column until you find a matching Model Number. If your Model Number is at the top you have the latest version.

For some reason Sky have not added the ability to detect automated clashes to their Sky box firmware. It can detect if you are trying to add a program to your planner that will clash with two existing programs but it cannot detect if it does it itself due to scheduling changes and Next Series additions. I myself use the app in conjuction with MySky reminders to add programs to my Sky boxes without disturbing what the family is watching on the TV right now.

You can also delete programs and browse channels without bringing menus up on the TV. To remove clashes just start the app and connect to your Sky box and it will tell you about any clashes and will present you with options on how to resolve, which might entail moving a few programs around.

I find that 8pm to 10pm Monday to Friday is when most clashes occur as this is the primetime TV slot. I record so much TV that I tend to switch a lot of my series recordings to the early hours when clashes are unlikely. Both HD and non-HD programs are repeated in the early hours so you can still get your programs without having to make sacrifices.

Avoiding clashes means that you do not have to download the programs later or have to wait for the next repeat of a missed program if you have no or slow broadband. One point worth mentioning that I myself have experienced multiple times living in rural Britain is that the Sky boxes are susceptible to power fluctuations when recording.

And when you press 'i' for more info it says it failed due to a power cut. What power cut you ask yourself? Your clocks are not flashing , and all electronic devices reported no outages. Chances are it lasted less than a second but to your sensitive Sky box it was enough to fail your recording.

I've tried surge protectors with no luck. When the lights flicker in our house we quickly check the Sky boxes and sometimes we get lucky, but often not. If you have a solution then let me know. For now I continue to check my recordings for any FAILURE messages once a week in order to download the program that failed before it is removed from the list of available programs.

After a planner rebuild or software update your Sky box may take some time to refresh. During this period you may notice that your planner shows scheduled programs as time and dates and not by name. Don't worry, what you are seeing is the link to the program in the planner. Your TV guide has yet to fully update so it does not know the name of the program that it is scheduled to record at 9pm next Tuesday, yet, but it will once it has completed downloading the TV guide.

If you go into the TV guide and press the button to advance 24 hours you will see that the TV guide is still updating. Once this process is complete your planner will correctly show the names of the programs that it is scheduled to record.

Sometimes a failed recording usually due to a 'technical fault' refuses to be deleted. You can delete other recordings but not this one. The reason is that there is no actual file to delete. This could be because when the recording was attempted it failed immediately before recording even one-second of the program to disk, or because the first attempt to delete it worked but it failed to remove the entry in the planner.

Either way, what you are left with is a ghost entry. The only way to get rid of it is to force the system to check what is actually on the hard drive, which means performing a planner rebuild.

After the rebuild the ghost entry should no longer be present. Some people have reported that some recordings just won't delete but when they download or record the same program again or another in the series and delete the nested programs the recording is finally deleted. Sometimes your Sky box will just crash. The general symptom is a frozen picture on the screen and no response to the controls, whether via the remote or facia, or a channel or recording is playing but the system won't respond to any commands.

If you were playing a recording from your planner the blue circle lights may still be animated on the front facia and pressing the remote results in LED flashes on the front of the box but there is no response on screen. There is only one course of action with a system crash: power the box off then on again. Turn the power off to the Sky box for at least 30 seconds then power it on again. Reply 7 Likes. My time has not changed when the clocks went back?

Don't know what to do. Post 4 of Reply 11 Likes. It's likely the changes won't happen until after 3am, there is nothing to panic about. Post 5 of Reply 2 Likes. Time is showing wrong on sky. The clock does not appear to have updated and so is one hr ahead. Post 6 of Reply 15 Likes. Re: Time is showing wrong on sky. We are having the same problem Post 7 of Yes its totally up the wall! Post 8 of Reply 9 Likes. If you want to compile development versions of Stellarium, this is the place to get the source code.

Stellarium is produced by the efforts of the developer team, with the help and support of the following people and organisations. Linux source. Linux snap. Linux 64 bit; AppImage.

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